About TT original

1. What is TT original?

TT original is an independent jewelry brand offering original, vintage-inspired, handcrafted, and everyday jewelry.

Our collections include natural stone jewelry, freshwater baroque pearls, crystal jewelry, rings, earrings, necklaces, bracelets, and distinctive statement pieces.

We aim to provide thoughtfully designed jewelry with clear information about materials, sizing, care, and production methods.

2.Who operates TT original?

TT original is operated by [TT original LLC], a U.S.-registered business.

TT original is an independent jewelry brand serving customers internationally.

Our business and customer service information is available on our Contact Us page.

3. Where are your orders shipped from?

Our products are currently fulfilled and shipped from Chengdu, Sichuan, China.

Orders are prepared and shipped from our current fulfillment location before being handed to the shipping carrier.

Please see our Shipping Policy for current processing times, estimated delivery times, tracking information, and applicable shipping terms.

Products & Materials

4. What materials do you use?

Our jewelry may feature:

• Natural stones
• Freshwater baroque pearls
• Crystals
• Metal components
• Beads
• Resin or other decorative materials, where applicable

The exact materials used for each piece are listed on the individual product page.

5. Are your stones natural?

When a product features a natural stone, the product description will identify it as a natural stone and specify the material where applicable.

Natural stones can naturally vary in color, texture, pattern, shape, and size.

These variations are part of the natural character of the material.

6. Are your pearls natural?

When a product is made with freshwater pearls, the product page will identify them as freshwater pearls.

Baroque pearls are naturally irregular in shape, so individual pearls may differ slightly in size, shape, surface texture, and color.

These natural differences are not considered defects.

7. Are all TT original jewelry pieces handmade?

Not every piece is handmade.

Some designs feature handmade or hand-finished elements, while others are produced using other manufacturing methods.

We aim to accurately describe the production method and materials of each individual product on its product page.

8. Will my jewelry look exactly like the photos?

Natural materials and handmade elements can vary slightly from piece to piece.

You may notice small differences in:

• Color
• Shape
• Texture
• Pattern
• Stone or pearl placement

These differences are natural characteristics and can make each piece unique.

9. How do I know what material a product is made from?

Please check the Product Details section on the individual product page.

We aim to clearly identify the main materials, stones, pearls, metals, and other significant components used in each design.

If you are unsure about a material before purchasing, please contact us.

10. Are your products made with real gold or silver?

Material descriptions vary by product.

If a product uses sterling silver, gold, or another precious material, the product page will specifically identify it.

If a piece is gold-tone or silver-tone metal rather than solid gold or sterling silver, the product description will state the applicable material.

Please refer to the individual product page for exact material information.

Orders

11. How can I place an order?

Simply select the product you would like to purchase, choose any available options, add it to your cart, and proceed to checkout.

You will be able to review your order, shipping information, and available payment options before completing your purchase.

12. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation or change can be made after processing has started.

Please include your order number when contacting us.

13. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may include major credit and debit cards and other payment methods supported by our checkout provider.

Shipping

14. How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment.

Orders are not normally processed or shipped on weekends or public holidays.

15. How long does shipping take?

Standard international shipping generally takes approximately 10–15 business days after shipment.

Delivery times are estimates and may vary depending on:

• Destination
• Shipping carrier
• Customs processing
• Weather
• Holidays
• Other circumstances outside our control

16. Do you offer free shipping?

Yes. We currently offer free standard shipping to eligible destinations.

Any applicable shipping charges, if required for a particular order or destination, will be clearly displayed at checkout before you complete your purchase.

17. Will I receive a tracking number?

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after shipment.

18. Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such fees charged by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Returns & Refunds

19. Do you accept returns?

Yes.

Eligible items may be returned within 30 days of delivery, subject to the conditions described in our Refund & Return Policy.

20. What condition must an item be in to qualify for a return?

Returned items should generally be:

• Unused
• Unworn
• In their original condition
• Free from damage, alteration, or misuse

Some products may have additional return restrictions, which will be stated on the applicable product page.

21. How do I request a return?

Please contact us with:

• Your order number
• The item you would like to return
• The reason for the return

Please contact us before sending any item back.

Our customer service team will provide return instructions after reviewing your request.

22. Who pays for return shipping?

For returns due to personal preference, change of mind, or ordering the wrong item, the customer is generally responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us so that we can review the issue and determine an appropriate solution.

23. What if my item arrives damaged or I receive the wrong item?

Please contact us within 7 days of delivery.

Please provide your order number and photos of the item and packaging so that we can investigate the issue.

An unboxing video is not required to request assistance.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

24. How long does a refund take?

After an approved return has been received and inspected, the refund will generally be issued to the original payment method within 10 business days.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Jewelry Care

25. How should I care for my jewelry?

To help maintain your jewelry:

• Keep it away from water and excessive moisture.
• Avoid direct contact with perfumes, lotions, cosmetics, and chemicals.
• Remove jewelry before swimming, bathing, or exercising.
• Store pieces separately in a dry place.
• Follow the specific Care Tip provided on each product page.

Different materials require different care, so please refer to the product-specific care instructions.

26. Can natural stones or pearls change over time?

Natural materials can naturally vary in appearance and may be affected by prolonged exposure to moisture, chemicals, cosmetics, sunlight, or improper storage.

Proper care and storage can help preserve their appearance.

Customer Service

27. How can I contact TT original?

You can contact us through our customer service channels:

Email: ttoriginal888@gmail.com
Phone: +86 183 8228 1316

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)

We usually respond within 1–2 business days.

28. What information should I include when contacting customer service?

For an existing order, please include your:

• Order number
• Name used for the order
• Email address used during checkout
• Description of your question or issue

Including your order number helps us locate your order more quickly.