Contact information

Contact TT original

We’re here to help with questions about our jewelry, orders, shipping, returns, and product information.

TT original is an independent jewelry brand offering original, vintage-inspired, natural stone, crystal, pearl, and everyday jewelry.

Business Information

Legal Business:Name: TT original LLC

Brand Name: TT original

Business Type:Independent Jewelry Brand

Registered Business Address:
1021 E Lincolnway, Unit 1488
Cheyenne, Wyoming 82001
United States

TT original is operated by the business named above and serves customers internationally.

Customer Service

Email: ttoriginal888@gmail.com

Phone: +86 183 8228 1316

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM 

We aim to respond to customer inquiries within 1–2 business days.

Fulfillment Information

Our products are currently fulfilled and shipped from Chengdu, Sichuan, China.

Our registered business address and fulfillment location are separate. Orders are currently prepared and shipped from our fulfillment facility in Chengdu, China.

For estimated processing times, delivery times, tracking information, and shipping terms, please see our Shipping Policy.

Order Support

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

We can help with questions about:

* Products and materials
* Sizing and measurements
* Order status
* Shipping and tracking
* Returns and refunds
* Product care

Frequently Asked Questions

For common questions about shipping, returns, materials, orders, and product care, please visit our Frequently Asked Questions page.

Contact Us

If you have a question about an order or product, please contact us by email or phone. We aim to provide clear and helpful customer support before and after your purchase.