Refund policy

At TT original, we want you to feel confident when purchasing from our store.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Window

Return requests must be submitted within 30 days of the date your order was delivered.

Return Conditions

To be eligible for a return, items must:

• Be unused and unworn
• Be in their original condition
• Include the original packaging when reasonably available
• Not show signs of damage, wear, alteration, or misuse

How to Request a Return

Please contact us at ttoriginal888@gmail.com with:

• Your order number
• The item(s) you would like to return
• The reason for the return

We will review your request and provide return instructions.

Please do not send an item back before contacting us and receiving return instructions.

Return Shipping

For returns due to personal preference, change of mind, or ordering the wrong item, the customer is responsible for the return shipping cost unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us so that we can review the issue and determine the appropriate solution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

This 7-day period applies specifically to reporting damaged, defective, or incorrect items and does not replace the general 30-day return window for eligible returns.

Photos of the item and packaging may be requested to help us investigate the issue.

An unboxing video is not required to request assistance.

Refunds

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized items
• Final sale items, where clearly identified at the time of purchase
• Items that have been worn or used
• Items damaged after delivery due to misuse or improper care

Return Address

Please contact us before sending any return.

After reviewing your return request, our customer service team will provide the appropriate return address and return instructions for your order.

Please do not send returns to our registered business address unless specifically instructed by our customer service team.

Contact

Email: ttoriginal888@gmail.com

Phone: +86 183 8228 1316

When contacting us about a return or refund, please include your order number so that we can assist you more quickly.

For information about shipping, order tracking, materials, and other common questions, please visit our Frequently Asked Questions page.