Shipping policy

At TT original, we carefully prepare every order before shipment and provide tracking information whenever available. We aim to make the shipping process clear and reliable for every customer.

Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

Orders are processed and shipped on business days only. Orders are not processed or shipped on weekends or public holidays.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Shipping Origin

Our products are currently fulfilled and shipped from our fulfillment facility in Chengdu, Sichuan, China.

Shipping Method & Delivery Time

We currently offer standard international shipping to eligible destinations.

Standard Shipping

  • Processing time: 1–3 business days

  • Estimated transit time: 10–15 business days after shipment

  • Estimated total delivery time: 11–18 business days

  • Shipping cost: Free standard shipping

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, holidays, and other circumstances outside our control.

Shipping Costs

Standard shipping is free unless a different shipping charge is clearly displayed on the product page or at checkout.

Any shipping charges applicable to your order will be displayed before you complete your purchase.

Order Tracking

When tracking information is available, tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has been shipped.

If you have not received tracking information within a reasonable period after shipment, please contact us with your order number.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

TT original does not control or guarantee the amount of customs duties, import taxes, or other fees imposed by the destination country.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

TT original is not responsible for delivery delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, please contact us with your order number. We will review the available options for reshipment or refund.

Additional shipping charges may apply if the customer requests that a returned package be shipped again.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us with your order number and tracking information.

We will work with the shipping carrier to investigate the shipment and assist with the issue.

If tracking information shows that a package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier. You may then contact us so we can assist with the investigation.

Delivery Exceptions

Delivery may take longer than the estimated time due to circumstances outside our control, including customs inspections, carrier delays, severe weather, public holidays, transportation disruptions, or incorrect address information.

Estimated delivery dates are not guaranteed.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: ttoriginal888@gmail.com
Phone: +86 183 8228 1316

We will be happy to assist you with your order and shipping questions.

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1–3 business days. Standard international shipping generally takes an additional 10–15 business days after the order has been shipped.

Do you offer free shipping?

Yes. Standard shipping is free unless a different shipping charge is clearly displayed on the product page or at checkout.

Do you ship internationally?

Yes. We offer international shipping to eligible destinations.

Will I receive a tracking number?

When tracking information is available, tracking details will be sent to the email address provided during checkout.

Are customs duties and import taxes included?

Customs duties, import taxes, and other fees imposed by the destination country are generally not included unless otherwise stated at checkout. Any applicable charges are the responsibility of the customer.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

What should I do if my package is delayed?

Please contact us with your order number and tracking information. We will assist you in checking the shipment status with the carrier.

What should I do if my tracking says delivered but I did not receive my package?

Please check with household members, neighbors, and your local carrier first. If the package is still missing, contact us with your order number and tracking information so we can assist with an investigation.